Sweet has a client looking for a super-star to join its team. Our client needs an experienced Account Director: you're a strong digital thinker, passionate about the user experience and have experience in creating digital solutions with a strong UX focus.
You're driven by customer delight, love building relationships, passionate about doing work that delivers outcomes, and are commercially minded to ensure value-exchange to drive justifiable profit to the business. Is this you or someone in your network?
Contact us now and we'll put you in touch
Purpose of this role?
- To build meaningful, strategic and successful relationships with key clients
- To retain and grow activity levels of client base
- To meet or exceed client budgets
- To ensure delivery is useful, meaningful and brilliant digital work
- To set up appropriate benchmarks
- To oversee the client services team
- Accountable for delivery and quality of client work
- To work with the team and drive a spirit that is aligned to the client's culture
- You have a strong understanding of digital technologies and want to learn more
What about you?
- You are a strong digital thinker
- You are passionate about the user experience and have experience in creating digital solutions with a strong UX focus
- You are passionate about customer satisfaction
- You love building relationships
- You are passionate about doing work that delivers outcomes
- You care about delivering the work at a justifiable profit to the business
The functional responsibilities (for each client)
- Develop strategic frameworks
- Ensure the business development process is followed and that contributions and actions are provided in a timely manner
- Set clear objectives and measures of success with our clients for each client project
- Make sure that the team lives and breathes the client's value proposition by having it embedded in the business development and project activities and ensure delivery of the promise
- Strategic quality control by ensuring rigorous testing is in place for each project and the highest levels of attention to detail
- Relationship development to build strong, strategic, effective client relationships that give the client early access to client visions and problems
- Develop client proposals (including financials)
- Ensure internal project controls are in place to deliver to time, cost and quality targets
- Business development and growth through strict adherence to client planning process
- Follow-through with the team on all activities to support business development to make sure opportunities are acted on in a timely manner
- You have attention to detail in overseeing quality of delivery
What about the client?
- Privately owned digital agency, operating successfully from Sydney across the APAC region for the past 10 years
- Regular client roster includes PayPal, Westpac, BT Financial Group, Suncorp, Ella Bache and Symantec, among others
- Customer experience and digital transformation is woven into its DNA